ONLINE RESERVATION PROCEDURES
DEPOSITS & PAYMENT
CANCELLATIONS OF A TOUR BY A CLIENT
Online bookings require full payment at the time of purchase through wire transfer or bank cheque. Full payment includes the deposit of $550 per person for China, and Asia tour Packages. $550 deposit per person is required when making reservation. In the event that the deposit does not reach us within 10 days after the booking is made, we assume that you no longer wish to travel with us and we will release any arrangements reserved for you. The booking becomes a Contract at the time we receive your deposit.
The balance of payment is required 45 days prior to departure with the balance paid in full. 100% non-refundable for cancellations after the tour is guaranteed.
When there is an increase in the price of travel service by more than 15% after a deposit has been paid for the travel services, clients have the right to cancel, but Traveling Panda’s liability will be limited to the refund of the purchase price of the travel services only.
Price does not include cost of personal/trip cancellation/baggage insurance, transportation of excess baggage, all items of a personal nature such as laundry, alcoholic and soft drinks, gratuities for the tour director and any items not mentioned as specifically included.
Once a booking has been confirmed, any changes are subject to communication and handling fees of $25 per change. Once documents have been issued, any changes will be subject to availability and an administration fee of $50 per change plus any applicable penalties from the suppliers will be billed.
Cancellation Notice in letter , email or fax must be received by Traveling Panda.
Once the tour is guaranteed, deposits received are 100% non-refundable. Cancellations made 95 days before departure will receive a refund less deposit per person. Penalty for cancellations made within 95 days of departure will be assessed as follows:
30 to 95 days................................... 50% of the tour cost
Within 30 days...............................100% of the tour cost
All unused services during the tour, including hotel accommodation, ground transportation, domestic or international flights, meals, and sightseeing tours are neither refundable nor exchangeable.
Besides the cancellation fee from Traveling Panda, Penalties from Airlines or Train Companies apply if air or train tickets are issued.
PACKAGE PRICES & DEPARTURE DATES
Package prices and departure dates are listed on our website under separate covers. Prices listed are in Canadian dollars unless otherwise specified. They are subject to change without notice.
TOUR PACKAGE COST INCLUDES:
Full package price includes round trip economy transpacific airfare, hotel and hotel taxes, round trip airport and hotel transfers, ground transportation, domestic flights and trains within China, Yangtze cruise cabin, shore excursions, sightseeing and admissions to attractions, and meals as specified in the itinerary. Locally hosted English-speaking guide in each city. Some tours will be conducted on a seat in coach basis.
TOUR PACKAGE COST DOES NOT INCLUDE
Land package prices do not include any international transpacific flights to and from China and/or regional flights between China, Hong Kong and other Asia destinations; all visa fees, domestic airport taxes, fuel, security, aviation surcharge, gratuities, meals that are not specified in the itineraries, and optional tours; trip cancellation and medical insurance, excess baggage fees, items of a personal nature such as laundry, telephone calls, alcoholic beverages and soft drinks. Land tours also do not include entry and exit transfers for passengers who deviate from the itinerary and arrive on different dates.
VISAS & PASSPORTS
All passports must be valid for a length of 6 months or more when exiting the last country visited. One passport-size photo and a completed China visa application must be sent to Traveling Panda 45 days prior to departure, along with your actual passport. This is mandatory in order for Traveling Panda to process visas for the People’s Republic of China and to return all documents to tour participants’ travel agents in good time. Please refer to our FAQ site for details about the requirements for Asia . In the event you do not obtain the required documentation and you are denied boarding by the air carrier or refused entry into the country of destination, no refund will be given.
ACCOMMODATIONS, CRUISES & TRAINS
Rooms with private facilities in first class or traditional hotels/cruise cabins are based on double occupancy as specified in the itineraries.
Overnight train consists of soft sleeper beds with 4 berths to one private compartment. Traveling Panda reserves the right to substitute accommodations of similar standard when necessary. If you are travelling alone and would like to share accommodations with another Traveling Panda passenger of the same gender, Traveling Panda will contact other passengers who have also made the same request. In the event that Traveling Panda is unable to find a co-sharing arrangement 30 days prior to departure, the cost of a single supplement will be applied to the invoice. Traveling Panda accepts no responsibility if the co-sharing does not work out. The client will be 100% responsible for any upgrades or changes to accommodations made during the tour.
Traveling Panda has no control over the actual day-to-day itinerary of tours. Tours are arranged solely by our local agents. Itineraries are subject to change without prior notice by the local tour companies who undertake the tour. The final schedule for sightseeing and visiting arrangements is detailed for tour participants upon arrival in each city. In the case that the tour has to be prolonged under circumstances beyond the control the local tour companies, any additional tour costs must be borne by the tour members and is payable immediately. Unused portions of the tour are not refundable. No individual deviation from the itinerary is permitted.
HEALTH & FITNESS
Travellers should have a basic level of physical fitness and mobility, and must be able to negotiate uneven surfaces, climb stairs and board boats. Travellers are advised to check with their local health unit and/or physician at least 45 days prior to departure, as some vaccinations require 30 days or more to be effective. It is recommended that you bring your medical history with you if you are receiving medical treatment or have a continuing medical condition. Proof of vaccination is usually not required unless you are coming from an infected area.
We highly recommend all travellers cover themselves with trip cancellation, hospital, medical, and baggage insurance to protect their travel plans. Trip cancellation insurance must be obtained at the time of booking and payment of deposit.
At the time of print, transpacific economy flights allow up to 2 suitcases with a maximum of weight of 23 kg each (50 lbs) and dimensions not to exceed 158 cm (62 inches). No single suitcase may exceed 62 inches. Domestic baggage allowance in China, Asia and India are restricted to 20 kg (44 lbs) per pas senger. Carry-on baggage allowance for international flights is limited to one standard carry-on bag not to exceed 5 kg (11 lbs) and dimensions of 20 cm x 40 cm x 55 cm (8 in x 15 in x 21 in). Baggage handling for hotels, cruise and trains is limited to one piece, as included in the package price. You may be re quired to carry your own bags on and off trains, and up and down stairs when porters are not available. Baggage is at the owner’s risk throughout the tour. No responsibility is accepted for loss or damage to baggage or any passengers’ belongings, however caused. It is recommended baggage is kept locked and insurance is purchased.
TAXES & TIPS
All taxes/surcharges for accommodations are included for the duration of the stay. Tour participants are responsible for taxes and gratuities incurred during their optional tours and extensions. Advance reservations for all extensions are required prior to departure. Foreign airport taxes are not included. Tipping is appreciated and expected from the service providers. Suggestions for gratuity amounts for guides, drivers and porters will be included in your final documents before your departure.
Traveling Panda acts only as an agent for local suppliers and contractors providing transportation, accommodation and other related travel services. Traveling Panda assumes no responsibility or liability for any injury, damage, loss, accident with any services resulting directly or indirectly from acts of God, strikes, government regulations, thefts, failure of any means, discrepancies or changes over which it has no control. Reasonable changes in the itinerary may be made when necessary for the comfort and safety of tour participants. We reserve the right to decline, accept or retain any person as a tour member at any time. Airline companies are not to be held responsible for any act, omission or event during the time passengers are not on board their plane or conveyance. The passenger contract in use by the carriers concerned when issued shall constitute the sole contract between the airline and the purchase of this tour and/or passenger. The operator shall not be responsible for any delays, substitutions or equipment or any act of omission whatsoever by the carrier, its agent, servants and employees, and the participant hereby waives any claim arising thereof. The right of the participant is reserved to claims against the carrier. All claims against tour operators must be filed in writing within 60 days after completion of the tour.
Clients should be aware there may be different living standards and practices outside North America, including but not limited to, provision of utilities such as water, electricity, accommodation, food preparations and services of all kinds. Traveling Panda is not responsible for any loss, damage or injury resulting from these conditions. All photographs, images and text in this brochure are copyrighted and may not be used without permission.